Return and Refund Policy for Nova Apparels

Last Updated: 12-March-2026

Thank you for shopping at Nova Apparels. Your satisfaction is very important to us. If you are not completely satisfied with your purchase, we’re here to help.

Please review our return and refund policy below.

1. Return Timeframe

You have 30 calendar days from the date you received your item to request a return.

If 30 days have passed since your delivery, unfortunately we cannot offer you a refund or exchange.

2. Eligibility Conditions for Returns

To be eligible for a return, your item must meet the following conditions:

• The item must be unused, unworn, and in the same condition that you received it.

• The item must have all original tags attached.

• The item must be returned in its original packaging if possible.

• You must provide a receipt or proof of purchase (order number).

Items that do not meet these conditions may not be accepted for return.

3. Non-Returnable Items (Exceptions)

Certain items cannot be returned, including:

• Underwear or intimate apparel for hygiene reasons

• Items with removed or damaged tags

• Used or worn clothing

• Gift cards

• Customized or personalized items

If you have questions about a specific product, please contact us before requesting a return.

4. Sale Items

Sale or clearance items are final sale and cannot be refunded or exchanged unless the item arrives damaged or defective.

5. Damaged or Defective Items

Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect item, contact us immediately with:

• Your order number

• A photo of the item

We will review the issue and provide a replacement or full refund at no extra cost.

6. The Return Process

To start a return, please contact us at [Insert Email Address] with your order details.

Once your return is approved, please send the item to:

Nova Apparels – Returns Department
[Street Address]
[City, State/Province, Zip Code]
[Country]

Items sent without first requesting a return may not be accepted.

7. Shipping Costs for Returns

Customers are responsible for return shipping costs, unless the return is due to:

• A damaged item

• A defective product

• An incorrect item sent by us

Shipping costs are non-refundable.

8. Refunds and Processing Time

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If approved:

• Your refund will be processed to your original payment method.

• Please allow 5–10 business days for the refund to appear in your account.

Late or Missing Refunds

If you have not received your refund:

1. Check your bank account again.

2. Contact your credit card provider (processing times may vary).

3. If you still have not received your refund, please contact us.

9. Contact Us

If you have questions about our return policy, please contact us:

Email: novaapparels@gmail.com
Phone: 980000000